Terms of Use

1. Acceptance of Terms

By accessing or using the services provided by innorag Technologies (OPC) Private Limited ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Use ("Terms"). These Terms govern your use of our website www.innorag.com and all related services, including our AI-powered Retrieval-Augmented Generation (RAG) solutions, data analytics services, and integrations with various third-party platforms and service providers.

2. Description of Services

2.1 Core Services

innorag Technologies provides:

• AI-powered Retrieval-Augmented Generation (RAG) solutions
• Data analytics and business intelligence services
• Software support and consulting
• Research and development services
• Integration services with various platforms and service providers

2.2 Platform Integrations

Our services may integrate with various third-party platforms and service providers to provide enhanced analytics and AI capabilities. Such integrations are subject to the respective third-party terms and conditions.

3. User Obligations and Responsibilities

3.1 Acceptable Use

You agree to:

• Use our services in compliance with all applicable laws and regulations
• Provide accurate and complete information
• Maintain the security and confidentiality of your account credentials
• Use our services only for legitimate business purposes
• Respect intellectual property rights

3.2 Prohibited Activities

You must not:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Reverse engineer, decompile, or disassemble our software
• Use our services to process data that violates third-party rights
• Transmit malicious code or harmful content

4. Data Processing and Privacy

4.1 Customer Data

You retain ownership of all data, content, and materials you provide to us ("Customer Data"). You grant us a limited, non-exclusive license to process Customer Data solely to provide our services and as outlined in our Privacy Policy.

4.2 Data Security

We implement industry-standard security measures to protect Customer Data, including encryption, access controls, and regular security assessments. However, you acknowledge that no security measure is 100% secure.

4.3 Third-Party Processing

Our services may involve processing data through third-party platforms and service providers. We ensure that such third parties maintain appropriate data protection standards and comply with applicable privacy laws.

5. Intellectual Property Rights

5.1 Our IP

All intellectual property rights in our services, including software, algorithms, documentation, and methodologies, remain our exclusive property or that of our licensors.

5.2 Customer IP

You retain all intellectual property rights in Customer Data. We claim no ownership over your data, content, or business information.

5.3 Generated Outputs

Outputs generated by our RAG solutions and analytics services using Customer Data are provided to you for your business use, subject to these Terms.

6. Service Availability and Performance

6.1 Service Levels

We strive to provide reliable and high-quality services. However, we do not guarantee uninterrupted or error-free service availability. Specific service level agreements may be outlined in separate commercial agreements.

6.2 Maintenance

We may perform scheduled maintenance that may temporarily affect service availability. We will provide reasonable notice of planned maintenance activities.

7. Payment and Billing

Payment terms for our services are specified in separate commercial agreements or invoices. All fees are exclusive of applicable taxes unless otherwise stated. Late payments may be subject to interest charges and service suspension.

8. Limitation of Liability

8.1 Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INNORAG TECHNOLOGIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES.

8.3 Cap

Our total liability shall not exceed the amount paid by you for our services in the twelve months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless innorag Technologies from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

10. Termination

10.1 By Either Party

Either party may terminate these Terms with appropriate notice as specified in separate agreements. We may suspend or terminate services immediately for violations of these Terms.

10.2 Effect of Termination

Upon termination, your right to use our services ceases immediately. We will provide reasonable assistance in data retrieval subject to applicable data retention policies.

11. Compliance and Regulatory

11.1 Data Protection

We comply with applicable data protection laws and regulations. Our data processing activities are governed by our Privacy Policy and applicable data protection agreements.

11.2 Export Controls

Our services are subject to export control laws. You agree to comply with all applicable export and import regulations.

12. Modifications

We may modify these Terms from time to time. We will provide notice of material changes by posting updated Terms on our website. Continued use of our services after such changes constitutes acceptance of the modified Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

14. Contact Information

For questions regarding these Terms of Use, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any separate commercial agreements, constitute the entire agreement between you and innorag Technologies regarding the use of our services.