Privacy Policy

1. Introduction

innorag Technologies (OPC) Private Limited ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.innorag.com or use our services, including our AI-powered Retrieval-Augmented Generation (RAG) solutions and data analytics services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Company name and job title
• Professional background and interests
• Communication preferences

2.2 Technical Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and analytics
• Cookies and tracking technologies

2.3 Business Data

When providing our RAG solutions and data analytics services, we may process:

• Client data for analysis and processing
• Documents and content for RAG implementation
• System logs and performance metrics
• Integration data with third-party platforms and service providers

3. How We Use Your Information

We use collected information for:

• Providing and improving our AI and data analytics services
• Developing and enhancing RAG solutions
• Communicating about our services and updates
• Responding to inquiries and providing customer support
• Analyzing website usage and performance
• Compliance with legal obligations
• Integration with partner platforms and service providers

4. Data Sharing and Disclosure

4.1 Third-Party Partners

We may share data with trusted partners, including:

• Third-party platforms and service providers for system integration
• Cloud service providers for data processing and storage
• Technology partners for enhanced service delivery

4.2 Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Secure data processing environments
• Compliance with industry security standards

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Client data processed through our RAG solutions is retained according to contractual agreements and applicable regulations.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent where applicable

8. International Data Transfers

As we operate globally and integrate with international platforms and service providers, your data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze website performance. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.